FAQ

Frequently Asked Questions

Orders & Payment

What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Discover), PayPal, Shop Pay, Apple Pay, and Google Pay.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placement. After that, the order may have already been submitted to our supplier for fulfillment. Contact us immediately at support@rollmello.com if you need to make changes.

Will I receive an order confirmation?
Yes — a confirmation email is sent immediately after your order is placed. Check your spam folder if you don't see it within a few minutes.

Shipping

How long does shipping take?
US orders typically arrive within 7–15 business days. International orders may take 14–30 business days depending on your location and customs processing.

Do you offer free shipping?
Yes! Check our current promotions for free shipping thresholds and eligible products.

How do I track my order?
Once your order ships, you'll receive a tracking number via email. Allow 24–48 hours for tracking to update after your shipping confirmation.

Do you ship internationally?
Yes, we ship to select international destinations. Shipping costs and delivery times vary by country and are calculated at checkout.

Returns & Refunds

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging. Visit our Shipping & Returns page for full details.

How do I start a return?
Email support@rollmello.com with your order number and reason for return. We'll respond within 1–2 business days with instructions.

When will I receive my refund?
Refunds are processed within 5–7 business days of receiving your return and are issued to your original payment method.

My item arrived damaged — what do I do?
Contact us within 7 days of delivery with photos of the damage. We'll send a replacement or issue a full refund at no cost to you.

Products

Are your products covered by a warranty?
Many of our products include a manufacturer's warranty. Warranty details are listed on individual product pages where applicable.

Are your products compatible with US power outlets?
Yes — all electronics sold on Roll Mello are compatible with standard US 110V outlets unless otherwise noted in the product description.

Do you restock sold-out items?
We do our best to restock popular items. Use the "Notify me" option on sold-out product pages to get an alert when they're back.

Contact Us

Still have questions? We're here to help!

  • Email: support@rollmello.com
  • Response time: Within 1–2 business days